Frequently Asked Questions
Shipping
Shipping Rates
- Economy shipping is free for all orders .
- We offer expedited shipping in 2-5 business days for an additional $10.
Shipping Timeframe
- We offer standard shipping within the USA, which typically takes 3-8 business days to arrive after processing.
- Processing time usually takes 1-2 business days before shipping.
Return & Refund
- 30-Day Return Policy: You have 30 days from the date of receiving your item to request a return.
- Return Requirements: Items must be in their original condition—unused, with tags, and in their original packaging.
- How to Start a Return: Clike https://innokit.us/apps/parcelpanel-returns/ or email us at innokit@fnhtrading.us to request a return. If approved, we’ll provide a return shipping label and instructions. Returns sent without prior approval will not be accepted.
- Damages or Issues: Check your order upon arrival. If it’s defective, damaged, or incorrect, contact us immediately so we can resolve the issue.
- Exceptions: Custom products cannot be returned.
For questions, feel free to contact us at innokit@fnhtrading.us.